PRIVACY POLICY

Effective from: 27.08.2024

Last updated: 22.05.2025

Crusino.com is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information while ensuring compliance with relevant data protection laws.

1. Information We Collect

We collect personal data in various ways. For instance, you provide it yourself when registering an account, playing games, or reaching out to customer support. Additionally, data may be gathered automatically through cookies, tracking technologies, and website analytics. We may also receive information from third parties, such as financial institutions, regulatory authorities, and fraud prevention agencies.

The types of personal data we collect and process include:

• Account Registration Data: Full name, date of birth, identification documents, residential address, email, and contact details.
• Financial & Transactional Data: Bank account details, payment card information, deposits, withdrawals, and winnings.
• Gaming Data: Gameplay activity, betting history, and preferences.
• Technical Data: IP address, geolocation, and device information.
• Identity Verification Data: Official documents used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.
• Other Data: Information necessary for delivering gaming services.

2. Purposes of Data Processing

We process personal data for several key purposes, ensuring a secure, fair, and seamless experience for all users.

1. Account Management

We collect and use personal data to create, verify, and maintain your account. This allows for smooth access to our platform, personalized settings, and effective customer support when needed.

2. Financial Transactions

To facilitate secure deposits, withdrawals, and payouts, we process financial information while implementing strict security measures to protect your funds and personal details.

3. Gaming Services & Fair Play

We use personal data to enable fair and responsible gaming, ensuring compliance with industry regulations while promoting a safe and enjoyable gaming environment.

4. Legal & Regulatory Compliance

As part of our commitment to transparency and security, we adhere to anti-money laundering (AML) laws and gambling regulations, ensuring our platform operates within legal frameworks.

5. Marketing & Communications

With your consent, we may process your data to send promotional offers, personalized recommendations, and updates about new features or events that might interest you.

6. Fraud Prevention & Security

We implement fraud detection systems and security protocols to identify, investigate, and prevent fraudulent or unauthorized activities, helping protect both users and our platform.

7. User Experience & Service Improvements

By analyzing user interactions and feedback, we optimize website performance, enhance gameplay features, and continuously refine our services to provide a better gaming experience.

3. Legal Basis for Processing

We process personal data under the following legal grounds:

• Contractual Necessity: Required to provide our services.
• Legal Obligation: Required by applicable laws and regulatory frameworks.
• Legitimate Interests: To ensure security, improve services, and conduct business analysis.
• Consent: Obtained for optional services such as marketing.

4. Your Rights

1. Access and Correction

You have the right to access the personal information stored in your account. If any of the information is inaccurate or outdated, you can request for your personal data to be corrected. We may require certain documents to verify it.

2. Right to Erasure

You have the right to request the deletion of your personal data. However, please note that this is subject to our data retention policy, and certain data may need to be retained for legal or operational reasons.

3. Withdrawal of Consent for Marketing Communications

If you previously gave consent to receive marketing communications, you can withdraw that consent at any time. We will cease sending promotional materials upon your request.

If you have any questions or need assistance regarding these matters, please don't hesitate to reach out to our support team via email [email protected].

5. Data Retention

Personal data is retained only as long as necessary for legal, regulatory, and operational purposes. Financial and transactional data is kept for a minimum of five years as required under AML regulations.

6. Security Measures

We implement security measures, including encryption and restricted access, to protect your personal data. In the event of a data breach, affected individuals and regulatory bodies will be notified as required by law.

7. Disclosure of Personal Data

We may share your personal data with:

• Service Providers: Third parties assisting with IT services, marketing, legal advice, and other operational needs.
• Regulatory Authorities: Government agencies and law enforcement where required by law.
• Corporate Transactions: In cases of mergers, acquisitions, or restructuring.

If your data is transferred internationally, we ensure appropriate safeguards are in place, such as contractual agreements or compliance with applicable privacy standards.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.

9. Protection of Minors

Our services are restricted to individuals aged 18 years or older. If we become aware that a minor has provided personal data, we will take steps to delete the information promptly.

10. Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect legal, regulatory, or business changes. Users will be notified of significant modifications.